Shipping policy

Shipping & Processing Details

  • Order Processing Cut-Off: Orders submitted before 6:00 PM AEST on business days will begin processing that same day.
  • Processing Duration: Most orders are processed within 1–2 business days (Monday to Friday). 
  • Shipping Duration: Following dispatch, delivery typically takes 4–6 business days (Monday to Friday).
  • Total Delivery Time: Estimated delivery is 5 to 8 business days.
  • Free Australia-Wide Delivery: We provide free shipping on all Australian orders, regardless of size or purchase amount.

Please note: We currently ship exclusively within Australia.

Order Confirmation & Tracking Details

You'll receive an email confirmation when your order begins processing. Once dispatched, a second email containing tracking information will be sent so you can follow your shipment's progress.

Track your parcel anytime via the Track Your Order page of our website.

Delivery Partners

Australian orders are fulfilled through Australia Post, Aramex, or other reputable delivery services. The specific carrier may differ depending on your delivery location and service availability.

What to Expect with Delivery

While the majority of parcels arrive within the estimated timeframe, unforeseen circumstances such as adverse weather, public holidays, or logistical challenges may occasionally result in delays. If your order hasn't arrived by the expected date, please allow an extra 3 business days before getting in touch. If it still hasn't arrived after this grace period, contact us at support@saltandsandstone.com for assistance.

Cancelling Your Order

To cancel an order, email us at support@saltandsandstone.com immediately. Cancellations are only possible before your order enters processing or is dispatched. Once processing or shipping has commenced, cancellation requests cannot be done. You may initiate a return once you receive your order in accordance with our Return and Refund Policy.

Damaged or Incorrect Items

While we package all orders with care, sometimes issues occur during transit. If you receive a damaged or incorrect item, please contact us at support@saltandsandstone.com with clear photographs showing both the product and packaging. We'll review your claim and provide an appropriate resolution.

If you have any questions or concerns, please contact us using the below information!

Store Name: Salt & Sandstone
Email: support@saltandsandstone.com
Phone Number: +61370648645

Customer Service Hours
Monday To Friday: 9:00 AM - 5:00 PM (AEST)
Saturday & Sunday: 10:00 AM - 4:00 PM (AEST)

Response time: Within 24 hours (often sooner during business hours)

Company Name: Home Of Lights Australia PTY LTD
ABN: 42 659 611 337
Address: 395 Bourke Street, Melbourne, VIC, 3000, Australia