Refund policy

Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer guarantees provided under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Accepted Returns
We accept returns for defective and non-defective products. To start the return process, please email support@saltandsandstone.com first for approval, as items sent back without contacting us first will not be accepted.

Exchanges
We are happy to accept exchanges. Simply contact us with your order details and the item you wish to receive, and we will guide you through the necessary steps.

Product Condition
We only accept returns for items in new condition. Products must be unused, in their original packaging, and have all tags still attached. Items that arrive defective, damaged, or incorrect are exempt from the 'new condition' requirement. Please contact us with photos within 30 days and we will arrange a solution at no cost to you.

Return Window
You have a 30 day window from the date of delivery to start a return.

Return Method
All returns must be done by mail. Once your request is approved, we will provide you with instructions on how to send the package back.

Return Label 
For change-of-mind returns, return shipping costs are the responsibility of the customer. If your item is defective, damaged, or incorrect, we will cover the return shipping cost and provide a replacement at no additional charge. We recommend using a tracked shipping service for all returns.

Restocking Fee
To make the process as straightforward as possible we do not charge restocking fees.

Refund Time
Refunds will be processed to your original payment method within 3 days of receiving your return.

If you have any questions or concerns, please contact us using the below information!

Store Name: Salt & Sandstone
Email: support@saltandsandstone.com
Phone Number: +61370648645

Customer Service Hours
Monday To Friday: 9:00 AM - 5:00 PM (AEST)
Saturday & Sunday: 10:00 AM - 4:00 PM (AEST)

Response time: Within 24 hours (often sooner during business hours)

Company Name: Home Of Lights Australia PTY LTD
ABN: 42 659 611 337
Address: 395 Bourke Street, Melbourne, VIC, 3000, Australia