Privacy policy

Last updated: 11 March 2026

Salt & Sandstone ("Salt & Sandstone", "we", "our", or "us") operates this website and online store to provide customers within Australia with access to our products and services (the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

1. Contact Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

2. Order & Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details
  • Returns and exchanges

3. Payment Information

Payments are processed securely through third-party providers (such as Shopify Payments and other payment gateways) and we do not store your full credit card details.

4. Device & Usage Information

Automatically collected information may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited on site
  • Time spent on site

This information may be collected using cookies and similar technologies.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing communications, or contact us
  • Automatically through cookies and website analytics
  • From service providers who support our business operations

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Manage returns and refunds
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send marketing communications (if you opt in)
  • Comply with legal obligations

Marketing Communications

We may send transactional communications related to your orders, account activity, or customer support enquiries.

We use Google Ads and related services to help deliver relevant advertising. These services may use cookies or similar technologies to display advertisements based on your interaction with our website. 

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies & Tracking Technologies

We use cookies to:

  • Enable core website functionality
  • Improve user experience
  • Analyse website traffic
  • Support advertising and remarketing

You can manage cookie preferences through your browser settings. You can also adjust consent via the cookie banner.

Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify (our website platform provider)
  • Payment processors
  • Shipping carriers (such as Australia Post and Aramex)
  • IT and hosting providers (such as Namecheap)
  • Marketing and analytics providers (such as Google Ads)
  • Government authorities where required by law

We only share information necessary to provide our services. We do not sell your personal information.

Overseas Disclosure

Some of our service providers (including Shopify and technology partners) may store or process data outside Australia.

We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Fulfil legal or accounting requirements
  • Resolve disputes
  • Enforce agreements

Your Rights

Under Australian privacy law, you may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or outdated information

To make a request, please contact us at support@saltandsandstone.com.

We may require identity verification before processing your request. You may also request that we delete personal information we hold about you, subject to applicable legal requirements.

Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at support@saltandsandstone.com.

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Accessing third-party websites is at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

If you have any questions or concerns, please contact us using the below information!

Store Name: Salt & Sandstone
Email: support@saltandsandstone.com
Phone Number: +61370648645

Customer Service Hours
Monday To Friday: 9:00 AM - 5:00 PM (AEST)
Saturday & Sunday: 10:00 AM - 4:00 PM (AEST)

Response time: Within 24 hours (often sooner during business hours)

Company Name: Home Of Lights Australia PTY LTD
ABN: 42 659 611 337
Address: 395 Bourke Street, Melbourne, VIC, 3000, Australia